Michael Kooy
Service Manager - Enterprise at Axians Nl
Based in Ridderkerk, Netherlands
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Seniority
Other
Department
Other
Location
Ridderkerk
Industry
IT Services and IT Consulting
Company size
1K
Contact information
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m•••••••@axians.nl
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Background
About Michael Kooy
About Me I am a driven and customer-focused IT professional with broad experience across various servicedesk roles, ranging from operational to strategic levels. My strength lies in analyzing complex situations, identifying bottlenecks from a helicopter perspective, and delivering sustainable solutions in close collaboration with both the business and the customer. Over the years, I have built a solid foundation in IT service management, successfully leading migration projects and optimizing servicedesk processes. Since November 2024, I have proudly held the role of Service Manager within the Enterprise segment, where I act as a bridge between customer needs and internal service delivery. 🧩 Experience Migration projects of IT systems and environments 1st, 2nd, and 3rd line servicedesk roles Team Lead Servicedesk & Resolution Group Servicedesk Coordinator Service Manager Enterprise (since November 2024) What I Stand For Creating strong connections between customers and the organization Transparent and honest communication Collaboration built on trust Continuous improvement and professionalization of service delivery
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