Michael Laib

Background

About Michael Laib

A self-motivated IT professional with 25 years of hands-on experience designing, implementing, supporting, and managing multi-tiered mid-range systems. Proven track record of taking charge in high stress critical outages and efficiently implementing solutions. My strengths are in operating systems, networking and system administration. I have the ability to walk into a new environment and be functional immediately. I work well under pressure where deadlines need to be met and feel this combined with good teamwork abilities and interpersonal skills makes me ideally suited to working in the IT environment. Support 1,200 users, 37 residential houses, Orleans Technical College and 15 locations in Philadelphia, Delaware and New Jersey area via remote assistance including our Philadelphia CareerLink site which provides all of Pennsylvania job assistance and career counseling. Maintenance of 80 virtual servers running Windows Server 2008 and up and 5 virtual Linux Servers. Relocated the in-house data center to TierPoint, upgraded VMware from 6.5 to 7.0, and migrated virtual machines to a new Dell R360 for enhanced performance and scalability. Configured, deployed, and managed two EDR systems: Carbon Black and CrowdStrike, ensuring robust endpoint security and threat protection Implemented Veeam Backup and Replication which replaced previous Dell Kace backups Upgraded our communication infrastructure by replacing the NEC PBX phone system with RingCentral, overseeing the installation, configuration, and deployment for seamless integration and functionality. Setup and configuration of WorkSpaceOne MDM to remotely wipe and configure company cell phones. Assisted with migration from Exchange on-prem to O365 in a hybrid environment while also providing ongoing support. Setup and configure SSO, multi-factor authentication and certificate-based authentication for third party applications with Microsoft Entra ID (Azure). Migrated IT management software from Kaseya to NinjaOne, streamlining remote access, Windows updates, software deployment, and server alerting for improved efficiency and performance. Deployed an RDS environment within a DMZ, enabling users to securely access virtualized applications from any location with an internet connection. Demonstrated expertise in network provider services and implementation principles, including routing protocols, DNS configuration in Amazon AWS, LAN/WAN architecture, firewalls, and internet connectivity. Ensured compliance with government regulations, including HIPAA, through annual audits and disaster recovery.