Michael Lattimore
Service Technician at The Icee Company
Based in Glen Burnie, United States
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Seniority
Staff
Department
Operations
Location
Glen Burnie
Industry
Food and Beverage Services
Company size
742
Contact information
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m•••••••@icee.com
Phone
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Background
About Michael Lattimore
Receives dispatched service calls as assigned and ensures prompt response based on estimated time of arrival (ETA)- Performs preventative maintenance, troubleshooting and diagnoses service problems and repairs as needed. Makes sure to check quality of all products ie: checking syrup levels, changing out flavors, cleaning around machines etc- Maintains inventory and maintenance on equipment such as: parts, tools, and vehicle- Reviews service orders and services performed with the FSM or supervisor. Always keeps managers informed of customer concerns, needs, and up selling opportunities- Documents all work performed and closes out all activities upon completion- Ensures that the point of sale (POS) material is fresh- Communicates to both customers and co-workers- Machine movement and various other duties as assigned- Diagnosed and serviced fountain machines, ice makers, ovens, coffee makers, hot dog rollers, Slurpee machines, microwaves, pretzel ovens, juice machines, hot food displays, and cappuccino machines- Supplied technical and customer service support by phone and in person- Trains new hires in all aspects of job
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