Michael Legg
Senior Optimization Consultant, Ai & Automation Team - Professional Services at Five9
Based in Westfield, United States
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Seniority
Manager
Department
Information Technology
Location
Westfield
Industry
Software Development
Company size
3K
Contact information
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m•••••••@five9.com
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Background
About Michael Legg
Professional Services Consultant with experience in the Contact Center industry working with many different technologies including unified communications, speech analytics, IVRs, ACDs, autodialers, SQL databases real-time and historical reporting. With additionally experience in call center operations as a developer/analyst. I enjoy the diversity of tasks that consulting offers and at some point in my career I have been involved in pre-sales, discovery, design, build, review, test, install, go-live and improvement phases of projects. One key to my success has been my desire to learn about my customer's business, to seek to understand their "Why" and the challenges they face. I can then work with the customer to improve their results by employing new technology or making their existing technology work better.
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