Michael Lyon
Senior Product Manager - Mobile Application at Cambia Health Solutions
Based in Bothell, United States
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Seniority
Other
Department
Other
Location
Bothell
Industry
Wellness and Fitness Services
Company size
4.5K
Contact information
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m•••••••@cambiahealth.com
Phone
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Background
About Michael Lyon
Strategic leader with expertise in the creation and execution of enterprise customer experience roadmaps designed to identify core issues preventing key business outcomes. Experienced in prioritizing various solutions to determine the most cost effective and speed to market implementation strategy across multiple customer facing channels including branches, call centers and digital. Focusing on using data driven personalization and the integration of digital capabilities across all customer facing channels has led to: • A 250%- 300% increase in customer engagement across public site and authenticated site experiences • Ongoing operational efficiencies leading to savings of over $55MM/year • Annual credit application increases of 5% • Increased the marketable population by over 2% • Unique solutions that have led to 3 US Patents.
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