Michael MacKey

Background

About Michael MacKey

My career in information technology has been built by putting people first. Technical mastery of technology, process and strategy is ineffective unless you have a caring, considerate relationship with the people you lead and the clients and stakeholders you serve. That connection inspires the tenacity and desire to build digital solutions and teams that exceed objectives. Although I value servant leadership, and have been recognized for it, does not mean I do not take a stand. I will defend the unpopular decisions because customers need advocates, teams need leaders, and the correct solution is always a win-win. I have grown this philosophy and cultivated many skills as I have progressed my career… LEADERSHIP- Managers handle tasks, leaders create teams and cultures. I value and cultivate a collegial leadership style that develops new leaders and allows for individual agency to reach team objectives. It is vital to me that every voice be heard and given opportunities to grow. Mentoring is one of the great joys in my career. CHANGE AGENCY- The only thing that is constant is change. I believe that leading through change involves helping teams operate in the gray, and having compassion for the uncertainty change brings. I also believe that proper change involves frequent communications, rigorous planning and clear objectives. CLIENT SERVICE- The customer is not always right, which is why they need guidance from a strong relationship with the service provider. I believe everyone is a customer, from upper leadership, to external clients, to teammates. They deserve my best effort in each interaction. OPERATIONAL EXCELLENCE- Growth and development come from striving to be better and better at what we do. I do not believe in grinding gears, forced marches, or harsh language as a way to improve. Instead, data driven decisions inform the best ways to apply resources to exceed expectations. Operational excellence is a duty. STRATEGY DEVELOPMENT- Technology for technology’s sake is thing of the past. I strive to develop strategies that make digital business sense, and lead teams and stakeholders to their realization. If it is too complex or too pricey and unresourced, it should not be attempted. Plan a strategy to win, resource it, then realize it.