Michael Malerich
Director of Workforce Management at Consumer Cellular, Inc
Based in Phoenix, United States
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Seniority
Director
Department
Operations
Location
Phoenix
Industry
Telecommunications
Company size
2.1K
Contact information
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m•••••••@consumercellular.com
Phone
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Background
About Michael Malerich
Successful operations leader with 19 years of experience in contact center operations, including workforce management, capacity and resource planning, report design and delivery, business transformation, demand mitigation, expense management and executive communication. Focused on executing service optimization strategies and change agenda by identifying continuous improvement opportunities. Communicate results through impactful presentations and reports that help leaders understand their business and effectively execute against critical initiatives. Excellent verbal and written communication skills with the ability to convey ideas effectively to multiple audiences. Proven ability to collaborate with key business partners and stakeholders on projects and initiatives designed to improve the customer experience.
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