Michael Marsh
IT Support Specialist at John Hopkins University
Based in Bel Air, United States
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Seniority
Staff
Department
Information Technology
Location
Bel Air
Industry
Education Administration Programs
Company size
606
Contact information
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m•••••••@jhu.edu
Phone
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Background
About Michael Marsh
My Headline states that I’m a Team Lead. But when you get right down to it, I’m much more – I’m an analyst, help desk guru, problem solver and a technical geek (yes, I enjoy gaming and going to Comic Con and anime style conventions). I’m often commended on having excellent interpersonal and customer service skills; with an exceptional ability to communicate with users at all levels of proficiency. This is something I’m extremely proud of because delivering a first-class service at scale is all about learning from customer feedback, data and the results of the co-workers I serve. I’m always in favor of the simplest ( I even shave w/ Occam's razor) and most effective solution to a problem, even if it requires maximum effort. A few of my favorite things: Remote Assistance • Password Security / Policies • Remote Desktop • Virtual Machines • HIPAA • Service Now • Hardware Support • Routers • Computer Assembly • HP, Samsung, Xerox Multifunction Devices • Microsoft Office • One Drive • Teams • Microsoft Software Center • Authenticator • Frontpage • Outlook • Windows Operating System • Mac OS • Android OS • Clarify • Guidewire Claimcenter / Policycenter / Billingcenter • Leadamp • Box • Citrix Receiver • Interactive Intelligence • Polycom Phones • Mobile Iron • MyRA • Chrome / Internet Explorer / Firefox Browsers I am happy to respond to all enquiries. Please contact me via email at foulcault@gmail.com or (608) 220-3957
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