Michael Massaro

Background

About Michael Massaro

Michael Massaro is currently a meter reader at Eversource Energy. Previously a meter service technician in the customer care division of Eversource Energy, New England's leading energy provider, his skill set includes a unique blend of call center and field work experience with a strong emphasis on credit and collection, and customer service. Michael exemplifies superior customer service as he has over 13 years of utility collection experience. Over the course of his career he has evolved a passion for collecting company receivables, resulting in high performance of field collection even during intense customer interactions. His interpersonal skills and common-sense business strategies have enabled him to be routinely upgraded to manage a team of call center agents, resolve escalated phone calls, orchestrate inbound and outbound call queue flows using ACD software and report related statistics to management. His combination of leadership and computer competency enabled him to be chosen in tandem to train over 200 customer service representatives on a company-wide web-based system upgrade known as Customer Central (C2). Michael's focus on customer satisfaction shows through the numerous customer compliments he has received throughout his career. His passion to exceed business standards through innovation helps Michael get the job done every time with reliability, consistency and punctuality.