Michael McCart
Supv Customer Service 1 at Public Consulting Group
Based in Mauldin, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Mauldin
Industry
Professional Services
Company size
2.7K
Contact information
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m•••••••@publicconsultinggroup.com
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Background
About Michael McCart
I’m a detail-driven and tech-savvy Service Desk Specialist with 5+ years of experience delivering Tier 1 and Tier 2 technical support in fast-paced, high-volume environments. My passion lies in solving problems, supporting users, and driving service excellence through responsive and reliable support. Whether it’s troubleshooting system issues, coaching frontline agents, or optimizing knowledge bases, I bring a calm, analytical approach that ensures accuracy, efficiency, and client satisfaction. Most recently, I led a team of Customer Service Representatives at Public Consulting Group, where I oversaw operations for a statewide childcare call center. I provided frontline technical support, monitored quality, coached agents, and collaborated cross- functionally to streamline workflows. My background also includes operations analysis and hands-on technical support across multi-state programs—delivering results using platforms like Genesys Cloud, Zendesk, SAP, and Microsoft 365.
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