Michael McDonald

Background

About Michael McDonald

Thank you for visiting my profile. I’m Michael! An accomplished and technically savvy professional with more than twenty years of experience leading all aspects of IT infrastructure and operations management to drive process improvements, bottom-line gains, and competitive advantages, while meeting deadlines and budgets. I am adept at identifying and isolating business challenges, as well as devising cost-effective technology solutions to accomplish organizational goals. I am skilled in organizing training sessions for the professional development and capacity building of the staff. I have proven ability to effectively communicate complex technical information to non-technical users on all levels. I am an elite communicator, able to build robust relationships and effectively manage competing demands result in the attainment of challenging IT goals. Below are some of my notable career achievements: • Recognized for increasing the use of automation for IT procedures by 30%. • Initiated, designed, and streamlined processes that decreased standing service requests by 90%. • Monitored and enhanced software system’s performance that facilitated educators and students in attaining their scholastic and vocational goals. • Implemented user-friendly, self-empowered Apple Mobile Device Management solution.