Michael McDonnell
Guest Services Specialist at Soho Grand Hotel
Based in New York, United States
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Seniority
Staff
Department
Customer/Client Service
Location
New York
Industry
Hospitality
Company size
103
Contact information
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m•••••••@sohogrand.com
Phone
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Background
About Michael McDonnell
Travel and Hospitality professional with fifteen years of customer service experience along with professional education and training. Reputation of being a people person with a pleasant personality who is always willing to go the extra mile to get the job done- Skilled in computerized reservations including Agilysys Lodging Management System, Springer-Miller, Opera, Sabre, and restaurant P.O.S- Highly skilled in customer services activities – both on telephone and in person - Fire Safety and Fire Command Station procedures- Able to maintain composure and objectivity while under pressure - Able to diffuse difficult customers with tact and ease - Proven ability to interact with the public effectively
Decision-makers
Other people at Soho Grand Hotel
- LCManager
Lauren Conolan-Richards
General Manager · Operations
- CRManager
Charlotte Rose Goldberg
Lead Concierge · Customer/Client Service
- MKDirector
Mustafa Khan
Director of Food and Beverage · Operations
- RGDirector
Ricardo Gonzalez
Director of Front of House Operations · General Business & Management
- CWManager
Caroline Winston
Project Manager · Operations
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