Verified recordSoftware Development

Michael McPhee

Senior Project Manager at Beyondtrust

Based in Waterloo, Canada

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Seniority

Manager

Department

Information Technology

Location

Waterloo

Industry

Software Development

Company size

1.7K

Contact information

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Email

1 credit

m•••••••@beyondtrust.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Michael McPhee

Dependable and hardworking Senior Technical Support Analyst with a comprehensive background delivering expert technical support for leading telecommunications, hardware and software companies. Uses excellent leadership and interpersonal skills to deliver training and coaching to team members, improving staff performance and retention rates. Known for exceptional multitasking and customer service skills, handling calls and using tools efficiently, ensuring customers receive prompt and effective issue resolution. Proven success identifying and implementing processes that improve efficiency, reducing log review time by developing a tool to compare logs.

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