Michael Mike Macy

Background

About Michael Mike Macy

With almost 20 years of progressive IT experience, including a recent three-year focus in cybersecurity, I have developed a strong foundation in technical support, systems management, and security risk mitigation across various industries. My career includes hands-on expertise with a wide array of security and IT tools, from Cisco’s Secure X suite to vulnerability and endpoint management with Rapid7, BitDefender, and Crowdstrike. I have a proven record of strengthening organizational security through rigorous audits, policy enforcement, and strategic risk management, aligning with NIST, CIS Controls, and ISO/IEC 27001-2 standards.Key Contributions and Skills:• Cybersecurity and Compliance: At TETRA Technologies, I safeguarded critical data through proactive threat detection and SIEM management. I excel in performing risk and vulnerability assessments, managing firewall policies, and conducting regular audits essential for compliance and competitive positioning. By managing disaster recovery exercises and implementing security controls, I reinforced robust protection protocols and regulatory adherence.• Technical Consulting and Client Support: My experience as a system technician and consultant, including time with Secure Networkers and MCB Technologies, showcases my ability to configure and maintain IT infrastructures for a diverse range of clients. From setting up Active Directory (AD), Group Policies, and server configurations to implementing secure network solutions using Cisco Meraki and monitoring systems with ConnectWise, I have consistently improved IT functionality and security for business clients.• Support and Operational Efficiency: In roles such as Support Service Engineer II and Technology Technician, I provided technical support to C-level executives, streamlined operations with tools like FreshService for work orders, and ensured seamless onboarding and maintenance of IT equipment. My work at Lone Star College included managing over 500 devices, addressing security updates, and responding to client needs promptly—establishing me as a reliable, detail-oriented technology partner.With a breadth of experience in hands-on IT, cybersecurity strategy, and client-centric consulting, I am a collaborative problem solver and a strategic asset in any security-focused IT role.