Michael Miles

Background

About Michael Miles

Passionate about customer success and healthcare excellence, I bring 20 years of experience in the healthcare industry, specializing in private practice Optometry and Ophthalmology. My journey has encompassed roles from Optician to management, where I’ve implemented policies and strategic customer experience plans to drive practice growth. Recognized for my expertise in sales and patient education on high-quality frame brands, digital lenses, and contact lens care, I’ve consistently delivered exceptional service and results. In the corporate healthcare space, I’ve developed a deep understanding of medical and vision insurance benefits, appeals, claims, and enrollment. My experience extends to provider relations and installment services, where I work with SaaS programs to manage and optimize provider information and data compliance. A highlight of my career includes being named a CSR of the Year Finalist by SQM, ranking among the top 13% of nearly agents across 500+ call centers. This recognition places me among World Class–level agents, showcasing my commitment to excellence in customer service and patient advocacy. Beyond technical expertise, my leadership is built on ambition, strategy, policy, and care. I strongly believe in a healthcare system that fosters assistance, assurance, trust, and protection for all. As I continue my journey in corporate healthcare, my goal is to contribute my skills, knowledge, and passion to a company dedicated to delivering exceptional healthcare experiences. Let’s connect and collaborate!