Michael Moore
Customer Care Manager (Nights) at Sanctuary
Based in Kingston Upon Hull, United Kingdom
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Seniority
Other
Department
Other
Location
Kingston Upon Hull
Industry
Non-profit Organizations
Company size
3.4K
Contact information
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m•••••••@sanctuary.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Michael Moore
At Sanctuary, my role as Customer Care Manager involves steering a dedicated team through the complexities of emergency repair calls, ensuring swift and empathetic resolutions. My leadership is characterised by fostering a collaborative culture and championing personal development, which has been integral to maintaining high service quality even during peak times. With a keen focus on customer relationships and change management, my tenure at Sanctuary has honed my ability to prioritize tasks effectively and manage high-volume workloads. By embracing performance management techniques, our team consistently meets KPIs, enhancing tenant satisfaction and upholding the organization's commitment to excellence in service.
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