Michael Moyen

Background

About Michael Moyen

Technical Project Manager in a wide variety of business applications. Manage infrastructure projects resulting in the consolidation of the monitoring infrastructure from several disparate systems into a consolidated monitoring service. Integrated network, server and application monitoring tools to provide automated alerting and ticketing for the global enterprise. Manage implementation of the notification tools which reduced the mean time of response for issues by over 50% and reduced the mean time to repair by 35%. Manage the operational support program for the infrastructure team consisting of network, server, application and mainframe teams. Manage the implementation of the ITIL incident management process. Developed process controls and metrics, developed and conducted training for the various teams. Manage the consolidation of multipal datacenters, reducing the overall operational costs by 50%-75%. Focus on the development of ITIL principals including Incident Management, Asset Management, Configuration Management, Change Management and the development of Configuration Management Databases. Specialties: PhD. BS MBA PMP ITIL v3 Certified Encase Forensics A+ MCSE Windows MCP Microsoft SQL Server UNIX System Administrator Network + MCP Microsoft Exchanger Server Citrix Certified Administrator NT System Administrator Personnel Management & Professional Counselor Military Police Investigator German Linguist Drill Sergeant