Michael Murdoch

Background

About Michael Murdoch

A highly accomplished ‘forward thinking’ IT / Project Manager with over 25 years of progressive achievement as an IT Executive and Certified Scrum Master guiding customer success in developing and implementing Agile project management methodologies, application and solution design, integrating business and security frameworks, building consensus and team leadership, adept at bridging the gap between technical and non-technical clients and resources. Visionary project leader known as a champion of solving complex incidents with adept technical, process, and engagement expertise that optimizes success delivery. SELECT CAREER HIGHLIGHTS • Consistent promotion for expertise in customer experience coupled with training and implementation, problem-solving, infrastructure troubleshooting, personnel, and architecture expertise to reduce customer churn and ensure client loyalty. • Entrusted to critical projects that have increased wins 34% and grew sales $9-25M. Sought after for difficult challenges. • Provided technical leadership for multiple industries: utility, healthcare, insurance, manufacturing, IT, startups, M&A consolidations. • Led global teams to delivery success through customized lean PM best practices, tech solutions design, and accountability. • Managed and enhanced client experiences through combined strategic and technical expertise that bridges customer gaps. • Noted as an ambassador for customers’ voice, adept at educating and conveying complex concepts in user friendly language.