Michael Nguyen

Background

About Michael Nguyen

IT Operations Applications Support Analysis Process Improvement 20+ years’ experience in IT, starting as a developer and Operations, and now a Program/Project Manager and Sr. IT systems analyst. Comfortable in the Windows technology stack, particularly in SQL Server. Strong utility player. Strengths: Turnaround and rescue, business-to-technical translation; end to end project management, cross enterprise collaboration, root cause analysis, versatility. Culture Fit: Medium to larger environment, with accountability and respect built in, little bit crazy and high pressure. At my best: When given a project with basic reporting, deadline and stakeholder information and told to “go do it”; understanding and diffusing chaos. Fluent in: Building trust and confidence, listening, assessing. SME in: Empathy, managing details, straightforward and direct communication. Philosophy: Lead by trust, keep the ‘trust bank account’ full, so if you have to make withdrawals, you don’t go bankrupt. Define success as: When my team and I can deliver what I/we promise. CORE COMPETENCIES Program Management Project Management Team Leadership Stakeholder Management Mentor, Coach, Trainer Business Requirements Customer Relationship Management Problem Solving Operational Deployment IT Ops Strategy SQL Server Windows Server Enterprise Software SDLC, ITIL, MOF Release & Change Management Favorite Project Transformed perceived 1.2 million server-side vulnerabilities into reality and created ‘org chart’ of accountability and responsibility. Discovered there was no auditing for accountability and no way to tie systems/servers to vulnerability scans. Manually merged the current scan reports and CMDB data and created semi-accurate reports. Exposed duplication/triplication in vulnerabilities reported. Reduced the “1.2 million” vulnerabilities by 2/3 and demonstrated that the application team accounted for <5% of the issues. mnguyen53@live.com