Michael Odonnell
Customer Success Consultant at Lumen Technologies
Based in Stuart, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Stuart
Industry
Telecommunications
Company size
50K
Contact information
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m•••••••@lumen.com
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Background
About Michael Odonnell
Client Relationship and Account Management: Enterprise Account Executive Positioning Emerging Technologies including UC, UCaaS, Mobility, Contact Center SaaS and Professional Services. Closed renewal and expansion deals monthly, consistently meeting and surpassing quarterly and annual quota targets. Areas of Expertise: • Own Client Relationships: Manage a portfolio of key accounts, serving as their main point of contact and trusted advisor. • Drive Revenue Growth: Identify upsell and cross-sell opportunities by understanding client needs and leveraging your deep product knowledge. • Execute Customer Success Plans: Lead regular client meetings, including Quarterly Business Reviews, to discuss performance, explore new opportunities, and ensure client satisfaction. • Lead Post-Sale Engagements: Guide new clients through the onboarding process, providing training and resources to ensure successful product adoption. • Customer Success Management: Product adoption, Best Practices, Contract negotiation, ROI/TCO, Critical escalations, Revenue Growth and Retention. • Collaborate Across Teams: Collaborating with partners through "Sell with" engagements with Direct Sales, Channels, Product Managers and Engineering. • Own Sales Cycle Management: Account Planning/Solution Selling/Funnel Management/Renewals/ Digital Transformation/Identify upsell-cross sell opportunities.
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