Michael Okoth
Workforce Planner at Betika
Based in Nairobi County, Kenya
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Seniority
Manager
Department
Operations
Location
Nairobi County
Industry
Gambling Facilities and Casinos
Company size
271
Contact information
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m•••••••@betika.com
Phone
5 credits+254 ••• •••• ••••
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Background
About Michael Okoth
Dynamic operations and analytics professional with over 6 years of experience in workforce planning, data analytics, and customer experience. Certified in ITIL 4 and CCXP, I specialize in data-driven decision-making to optimize operational efficiency, enhance service delivery, and drive business growth. Key Strengths: Workforce Planning & Optimization (SLA, Staffing, Forecasting) Data Analytics & Reporting (SQL, Power BI, Excel) Customer Experience Strategy & Journey Mapping Real-Time Operations Monitoring & Process Automation Stakeholder Collaboration & Leadership Career Impact: Optimized staffing levels, improving SLA by 15%(50% 65%) Achieved 90% forecast accuracy, enhancing workforce planning Led VOC (Voice of Customer) initiatives, improving service resolution rates Implemented centralized workforce tracking, boosting efficiency by 20% Looking for opportunities to leverage my expertise in workforce planning and data analytics to drive operational excellence on a regional/global scale. Let’s connect!
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