Michael Pervaiz
Chapter Lead - Contact Centre Engineering at Telstra
Based in Melbourne, Australia
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Seniority
Manager
Department
Operations
Location
Melbourne
Industry
Telecommunications
Company size
35K
Contact information
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m•••••••@telstra.com.au
Phone
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Background
About Michael Pervaiz
Skills I require for my work: Firm understanding of Telstra’s IP Networks and how they interconnect including Telstra’s Voice and Data network (PSTN/3G/4G/NBN) from a mid/low level perspective. Excellent troubleshooting skills Knowledge of transmission methods and restoration processes on protocols such as RIP, EIGRP, BGP, MPLS, OSPF, DHCP, DNS, STP, and HSRP. Ability to learn quickly and effectively, adapt to continually changing network architecture. Change management process implementation. Using the ITIL model to tackle incidents in an organised structured manner Self-motivation Jeopardy Management ensuring all incidents are on track to resolution in the timeliest manner possible according to SLA
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