Michael Philipus
Customer Care Function Head at Pt Jba Indonesia
Based in West Jakarta, Indonesia
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Seniority
Manager
Department
Other
Location
West Jakarta
Industry
Motor Vehicle Manufacturing
Company size
286
Contact information
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m•••••••@jba.co.id
Phone
5 credits+62 ••• •••• ••••
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Background
About Michael Philipus
My name is Michael Philipus and I am currently working as Customer Care Section Head for PT JBA Indonesia. I am responsible for the effective and efficient management of the Customer Care team & projects, maintaining JBA Service Value standard through excellent Customer Satisfaction Index, capturing customer needs and wants through Customer Survey and Customer Experience Analysis and creating customer programs based on the result evaluation. It is our responsibility to provide comprehensive "one stop solution" services to external or internal customers at PT JBA Indonesia.
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