Michael Platt

Background

About Michael Platt

Customer-focused and analytical professional with proven success leading all facets of global customer service operations within fast-paced and challenging environments. Adept at leading distributed teams in a remote capacity. Customer Support Leadership | Customer Satisfaction Email: mgplatt@outlook.com I would be an excellent addition to a team because I am skilled at transitioning strategies into action and achievement while maintaining the highest levels of customer delight. I am adept at reducing costs, leading projects, administering budget, improving performance, preparing reports, making suitable decisions, and training junior staff. In addition, I am a fluent communicator, able to cultivate strong relations with team members, clients, and other stakeholders. Core Competencies-Customer Satisfaction -Strategic Planning and Execution -Remote Team Leadership -Interpersonal Skills -Zendesk Implementation and Administration -Knowledge-Centered Support -Employee Relations -Performance Evaluation -Customer Relationship Management -Change Management -Project and Program Management -Stakeholder Collaboration Accomplishments-Designed and executed tiered support structures, resulting in improved efficiency and customer satisfaction -Achieved customer satisfaction (CSAT) ratings of 95% or higher through comprehensive onboarding, training, and process improvement initiatives -Developed KPI targets to improve support visibility, accountability, and ensure fair performance measurements and operational understanding