Michael R Hoffman
Director, Customer, Strategy, Digital Advisory at Guidehouse
Based in Basking Ridge, United States
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Seniority
Director
Department
General Business & Management
Location
Basking Ridge
Industry
Business Consulting and Services
Company size
15K
Contact information
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m•••••••@guidehouse.com
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Background
About Michael R Hoffman
Globally renown expert on customer value, customer experience, customer strategy, customer technology, customer culture and digital transformation. Strategy, Innovation, Marketing, Sales leadership from early stage to Fortune 100. SVP, EVP, CxO experience. Innovation: launched 70 products from concept to positive raves clients over last 6 years including FinTech, AI, IoT, blockchain, design thinking, ecosystem design methods. Customer Experience Matrix author: industry-wide, customer experience framework used to visualize, monetize, analyze, optimize customer experience. Published "Customer Worthy, Why and How Everyone in Your Organization Must Think Like a Customer!" A corporate guide to customer understanding and customer value optimization. 100k copies downloaded. 10 years management consulting experience specializing in customer strategy, customer analytics and digital transformation leveraging emerging technology yielded exceptional corporate and culture transformations and profitability results. Multiple successes launching emerging technology consulting, sales and marketing. Emerging tech, FinTech, Martech, AI enthusiast with multiple digital transformation successes. Launched multiple AI/Deep Learning, analytics teams; marketing services, CRM, BPO, consulting service solutions. Sold over $2B technology solutions sales: technology, data, services. Customer Evangelist, keynote speaker, thought leadership publications.
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