Michael Raiyaper

Background

About Michael Raiyaper

Dynamic and results-driven professional with a diverse career spanning in sales, service, banking and now in project management bridging the technology projects with operations and senior leadership. Successfully navigated through the financial services industry, starting with managing call center processes for sales and service, to overseeing high-net-worth clients in the role of Manager, managing Phone Banking Officers for a prestigious bank and then leading digital sales initiatives as an Assistant Vice President in the insurance sector and ultimately now managing complex technology projects, bridging the gap between business and IT.My comprehensive skill set includes strategic planning, team leadership, process optimization and a project plan the technology tasks and projects.I oversee the planning, execution and completion of projects with the Technology department, while ensuring they align to set project goals and deadlines.Successfully implementing process and systems for smooth delivery of services and customer delight in conjunction with other departmentsSkilled in developing and streamlining systems with proven skills to enhance operational effectiveness and meet operational goals within the cost, time and quality parameters.Expertise in applying quality standards to various processes within the business unit and maintaining quality control and assurance objectives complementary to cooperate policies / customer demands.Documenting the processes, get the same reviewed periodically and version it.Effective communication with exceptional relationship management skills with skills to relate to people at any level of business and management.