Michael Rapien
Utility Specialist at Tesla
Based in Orem, United States
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Seniority
Staff
Department
Other
Location
Orem
Industry
Motor Vehicle Manufacturing
Company size
82K
Contact information
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m•••••••@tesla.com
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Background
About Michael Rapien
Worked for Teleperformance for about 8 years. Began as an agent for Dell, within my first 5 months I was in the top 10% on metrics. Was asked to join the Verizon project and was promoted to supervisor after 4 months on the phone. As an agent I had a 87% First call resolution, 95% QA and a 10 minute handle time. I worked as a supervisor with Teleperformance for about 4 years. My team had low attrition, metrics usually were above goals and many of my agents would eventually move up within the company. Within those 4 years I was selected to run a team in a different center that was composed of outliers. I was also moved to run the internal helpdesk team as a supervisor. Eventually I was promoted to assistant contact center manager for the same project.
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