Michael Ray

Background

About Michael Ray

With over 30 years of experience in sales and operations, I am currently the VP of Sales and Operations at Papalia Home Services, a family-owned and operated company that provides plumbing, heating, cooling, and electrical services. In this role, I lead a team of over 50 professionals, overseeing all aspects of sales, customer service, operations, and quality control. I am passionate about delivering exceptional service to our clients, and I have successfully increased our revenue, customer retention, and referrals by implementing effective strategies, processes, and systems. I have also developed and maintained strong relationships with key partners, vendors, and suppliers, ensuring optimal performance and efficiency. Some of my core competencies include new business development, team building, customer service management, contract negotiation, and problem-solving. I am always looking for new opportunities to grow and improve our services, and I am motivated by our mission to provide reliable, affordable, and quality solutions to our customers. I am proud to be part of a company that values integrity, professionalism, and customer satisfaction, and I strive to bring diverse perspectives and experiences to our team.