Michael Raynor

Background

About Michael Raynor

As an Outbound Fiber Kinect Agent at Windstream, I am passionate about clearly communicating company values and updating clients on any new products, programs, or marketing initiatives. I have consistently achieved monthly or quarterly targets, thanks to my excellent communication, negotiation, and problem-solving skills. I have also proactively maintained communication channels with clients via phone, email, or face-to-face meetings, and accessed company CRM systems to create reports for senior leadership. Before joining Windstream, I worked as an Outbound Account Representative at Spectrum Business / Charter, where I switched clients over to company network from competitors, responded to trouble calls, coordinated with clients and unions, and sold broadband internet and mobile services to businesses. I also have experience as a Tech Services Supervisor at Staples, where I trained and managed high-performing employees, devised staff work schedules, oversaw store security, and championed efforts to achieve and sustain customer satisfaction rating of 98%. With a high school diploma from South Mecklenburg High School and multiple certifications from LinkedIn, I am eager to learn and grow in my current role and contribute to the success of Windstream.