Michael Rinderknecht
Lead Employee Support - Acs Centralized Employee Support Center at Delta Air Lines
Based in Melbourne, United States
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Seniority
Manager
Department
Other
Location
Melbourne
Industry
Airlines and Aviation
Company size
76K
Contact information
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m•••••••@delta.com
Phone
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Background
About Michael Rinderknecht
Sr. Operational Scheduler with 5 years of team leadership experience, and 5 years of supporting/handling daily department operations. Proven history of consistently reaching, and exceeding Key Performance Indicators regarding departments performance and customer experience/satisfaction. Experienced with Tableau Reporting, Phoenix (Salesforce product) Real Time Adherence, Aspect (Quality Monitoring), SAP (Finance), MPS Management and Scheduling/Payroll, DBMS, DL-Term OSS and RES. My years of experience as a team leader, supporting the operation, in addition to my multicultural background and the drive to continuously improve, have provided me with excellent interpersonal skills, which leads to satisfactory experiences for both customers and my team members.
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