Michael Riner

Background

About Michael Riner

Michael Riner 904-545-7153 mikeriner@att.net ~ Fleet Management / Customer Service ~ Over twenty years of broad-based experience in business operations, fleet management and customer relations. Possess automotive and auto parts knowledge offering management skills with strong planning, logistics, problem solving and decision-making capabilities. Highly motivated with extensive experience in high pressure, time sensitive operations and on-time delivery of products and services. Value integrity and commitment to excellence. Supportive Qualifications and Leadership Competencies Sales and Business Development Logistics Operations Expense Control Customer Service Oriented Sales and Profit Growth Organizational Skills Human Resources Management Inventory Management Relationship Building Safety and OSHA Compliance Budget Management Staff Development and Training Duval Ford, Jacksonville, FL 1990-2010 Fleet Coordinator • Managed day-to-day fleet operations that included 100+ units for this auto dealership servicing 120+ customers per day • Obtained or exceed service quotas, serviced customers, managed customer relations and generated loyal repeat/referral business that contributed to sales growth and profits • Performed human resources functions that included staffing, training, developing, evaluating performance and scheduling work assignments for 30+ technicians and service consultants • Specialties: Selective Career Achievements and Awards • Developed and implemented the first-ever mobile fleet service for Duval Ford; a growth strategy that generated over $100K in annual revenues • Four-time recipient of the prestigious “Medallion Elite Award” for superior performance in customer satisfaction and growing the retail business • Attained Master Certified Service Advisor and Special Vehicle Team Certifications from the Ford Motor Company Professional Development