Michael Robert

Background

About Michael Robert

What Drives Me—As a hands-on billing systems expert, I’ve spent the last 20 years in the telecommunications industry working with both carriers and vendors, transforming business organizations by establishing and managing forward-thinking, client-friendly, cost-effective billing systems. I am dedicated to a leading with a hands-on approach and being actively involved in the entire project, from A to Z. As a trusted advisor on executive teams, I have been instrumental in conceptualizing, developing, and launching streamlined automated processes that drive customer profitability and enhance the user experience thus providing the best solutions to align business strategy with innovative technology. Areas I Excel In—As a key contributor on various projects, I have executed on a multitude of billing and customer care systems implementations, while supporting and managing operations, systems analysts, and configuration teams. I offer an intuitive mindset with excellent problem-solving abilities and strong analytical skills to truly understand how effective systems and technology affects business today and in the future. I am bilingual in Spanish and English, and have supported key accounts, both on and offshore. I am skilled at devising critical documentation. My Leadership Style—I have built and managed small and large teams throughout my career, rapidly gaining trust to drive projects that exceed organizational objectives. I am passionate about working with cross-functional teams, building long-term, loyal relationships with both internal and external customers. I have proven success providing training and support to clients, vendors, and IT teams.