Michael Santos

Background

About Michael Santos

With 8 years of supervisory experience, I successfully managed the transitioning of an account with over 200 FTEs, including assisting in the initial hiring stage of the first batch of agents. I actively participated in setting up phone systems and networking for the office, collaborating with network personnel and attending late meetings to ensure a seamless transition. Additionally, I played a key role in developing KPIs and knowledge base articles for the agents, as well as tasking problem management to improve tool handling and resource efficiency. Furthermore, I have 2 years of experience as a helpdesk analyst, specializing in complex troubleshooting for laptops, desktops, printers, networks, and various software including Citrix, virtual machines, VPNs, and Microsoft Office. In addition to my professional experience, I am also a crypto enthusiast, actively using 4 wallets for my cryptos - Binance, Trust wallet, Kucoin, and Terra. I engage in crypto trading and staking with Pancakes, Kebabs, Ramen, and LP tokens, and I stay informed by following industry experts on Twitter, including CZ. I have successfully generated passive income through my crypto investments, and I proudly own BTC. I was eager to expand my knowledge and enhance my skillset, so I decided to learn about Human Capital Management (HCM). I am currently working as an Application Analyst at Ceridian, where I utilize Dayforce Cloud HCM software. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application.