Michael Savani

Background

About Michael Savani

I am a professional who excels at developing and maintaining customer relationships, identifying customer needs, and implementing strategies to improve customer satisfaction and loyalty. I have a certificate in business from Red Rock Job Corps, and I have acquired skills in attention to detail, retail operations, and customer relationship management (CRM) throughout my career. With over 5 years of experience in customer experience and sales Most recently, I worked as a Membership Representative at Nielsen, where I was recruiting and retaining panel members. I applied my CRM and retail skills to increase panel participation, ensure data accuracy, and resolve customer issues. I also collaborated with other team members and managers to share best practices and feedback. My passion for customer success drives me to provide exceptional service and create lasting relationships. I am always looking for new challenges and opportunities to grow and contribute to a team that values customer-centricity and innovation. I gained a lot of my customer experience skills from day to day training with the managers I had from automotive sales and continuously learning from each customer interaction. Over the years I've managed to boost CSI and KPI scores at the dealerships I worked at.