Michael Schneidman
Senior Vice President, Customer Experience Strategy at Havas Health Network
Based in Wilton, United States
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Seniority
Vp
Department
Customer/Client Service
Location
Wilton
Industry
Advertising Services
Company size
718
Contact information
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m•••••••@havashealth.com
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Background
About Michael Schneidman
I am a data-driven marketing strategist and client service leader with a successful track record of transforming consumer experience and driving double-digit growth for Fortune 500 brands. I blend data, technology and creativity to reimagine omni-channel CRM and consumer experience solutions that drive deeper relationships and profitable growth - delivering 60% CAGR and exceeding operating income targets for my P&L; and 10%-75% gains in client/brand revenue and ROI. As a trusted client advisor and strategy lead, I help some of the world’s most iconic brands, including Unilever, ABI, and Johnson & Johnson, reimagine their customer journeys, and improve retention and loyalty, by turning data into deep, lasting relationships and increased CLTV. I thrive at the intersection of creativity, strategy, analytics, technology and relationship management. Key Strengths-Omni-channel strategy & execution -Customer journey mapping -Customer Relationship Marketing (CRM)-Personalization at scale -Client relationship development & retention -P&L and team leadership -Strategic planning -SOW/Contract negotiation and management -Resource/staff planning -Executive collaboration -Strategic storytelling I’m known for being a collaborative, authentic leader who builds trust, inspires teams, and delivers results. Whether mentoring future leaders or driving CX transformation, I bring vision, empathy, and acumen to every challenge. Outside of work, I'm active in sports as a U.S. Soccer Federation and NFHS referee, and youth basketball skills coach. My involvement includes past board service and coaching in baseball, soccer, and basketball. I also volunteer as a Gardens & Farming assistant at Ambler Farm. Personally, I'm married with three amazing adult children and one special dog, Trooper. I'm a fitness and health enthusiast, avid sports fan, gardener, hiker (with Trooper), traveler, and love spending time with family and friends.
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