Michael Shields

Background

About Michael Shields

I am a client focused person with extensive experience in diagnosing and solving hardware and software issues. Currently I work with point of sale systems trouble shooting and resolving issues with a focus in client relationship building. Self starter with an ability to work well independently. I am a dynamic, motivated and hard working individual with a passion for technology and attaining exceptional customer satisfaction and customer experiences. I consistently demonstrate a can-do attitude and embrace tough challenges with energy and enthusiasm. Key Competencies-Leader in providing phone trouble shooting and onsite support including diagnosing and solving hardware and software issues -Proven analytical and problem-solving abilities -Experienced in using CRM for updating help desk tickets -Technical writing of complex software -Building rapport through daily interaction with clients to help create long term solutions -Customer service -Project management - use to handling deadlines and obstacles -Strong ability identifying issues and preparing for future escalations -Leadership and Management -Entrepreneurial mindset at problem solving -Sales -Communication (both written and verbal) and Negotiation