Michael Silva
Head of Customer Success at Finoa
Based in Barcelos, Portugal
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Seniority
Director
Department
Customer/Client Service
Location
Barcelos
Industry
Technology; Information and Internet
Company size
71
Contact information
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m•••••••@finoa.io
Phone
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Background
About Michael Silva
Customer Operations Manager with 8+ years of experience across fintech, crypto, and customer service industries in a B2B and B2C environments. I’ve led high-performing teams, scaled support operations, and improved service quality at companies like Finoa, Revolut, and AudiçãoActiva. From implementing tools like Zendesk and Jira to managing B2B relationships with crypto VCs and foundations, I bring a strong focus on efficiency, process design, and customer satisfaction. Known for driving measurable improvements in team performance, response times, and client experience.
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