Michael Simpson

Background

About Michael Simpson

Diligent Operations Manager with multiple years or leadership experience, including 4+ years of experience assisting end users in busy call center environments providing technical support to troubleshoot, diagnose and resolve software and system related issues on various platforms including computer, mobile and smart TV devices. Strong ability to manage multiple tasks and heavy workload, flexible and adaptable while able to quickly locate solutions. Adept at working with clients to concisely recognize problems and use effective communication skills to identify issues, troubleshoot, assist with troubleshooting steps and problem resolution. Currently responsible for all technical and abstract development of organizational networks, cybersecurity, technology solutions, policy writing and project management as it applies to technology for multiple locations across several counties. Proficient in Microsoft Office Suite, Windows Operating Systems and Foundational knowledge of Python and LINUX A love for computers and technology having built first computer at age 12.