Michael Small

Background

About Michael Small

I am an employee benefits professional with over 10 years of experience specializing in both the administration and sales support of group insurance products. I have experience in a variety of different domains including working within HR for the plan sponsor, for an insurance carrier and working for a third-party administrator. I have proven ability in providing premium client service between all stakeholders and in identifying optimal solutions to all inquiries and concerns. I constantly demonstrate proactivity and eagerness for improvement by creating and implementing strategies to reduce research time, mitigate potential errors and increasing a company's profitability. I have strong analytical skills and a sharp attention to detail. In addition, my superior organizational skills and prioritization abilities allow me to consistently meet tight deadlines. I am well versed in the following areas: Flex Benefits Administration Data Analysis and Validation Procedure Development and Improvement Report Production Preparing Quotations and Managing RFP's Taxation and Legislation pertaining to Group Insurance Products Government Sponsored Benefits Problem Resolution and Case Analysis Training/Mentoring fellow employees Customer Service Liaising with internal/external and third party entities Database Maintenance Relationship Building Discrepancy and Inquiry Resolution Advanced Microsoft Office skills (Word, Excel, PowerPoint) My goal is to gradually gain more experience in the employee benefits industry; specifically group insurance and pensions. I would like to be a subject matter expert within my organization. Specialties: Excel (advanced functions, data analysis, pivot tables, formulas), Access (generating queries, creating forms and reports) Word, PowerPoint (assembling presentations) and Outlook.