Michael Soppitt

Background

About Michael Soppitt

Experienced Systems Integration and Management Professional, with a background in support services. Working in an environment which extended its reach through acquisitions, I gained valuable experience by analysing and integrating systems and infrastructures. This included a range of software platforms, ERP/CRM systems, domains, email, and office setups. Reporting directly to the CEO and key staff, I supported multiple companies while maintaining a comprehensive group overview. Effective organization was key to successfully integrating and managing multiple systems and company structures. In recent years, I designed, developed, implemented, and managed a bespoke Oracle ERP/CRM system that was both cost-effective and pivotal for the company. The system offered an intuitive application alongside essential reporting and analytical tools. My strengths lie in my ability to tailor individual approaches while thriving as a team player. With my background in development, I quickly grasp new software and communicate efficiently. • Service Management and Establishing a Technical Framework against SLAs and underpinning KPIs. • Identify key risks and issues and building effective mitigation and reporting. • Ensure operational processes are efficient, cost-effective and to schedule. • Reduce costs while managing overall user experience. • Capacity & license management. • Collaborate with teams on service delivery across functions and regions. • Contribute to wider Operations while building an inclusive culture. • Project management with a view to cost, reporting and analytics. • Training and support on new and existing systems. • Oracle Database design, administration and change management. • Sage200, Sage50, administration, support and training. • Microsoft Office 365 cloud administration incl. Exchange, SharePoint, Azure and Entra. • Windows Server. Remote server. Virtual server. Domain controller. Backup. • Microsoft tools, Word, Excel incl. excel functions, tables and connectivity. • Network design, install and security. Administration on Watchguard and Sonicwall. • Experience in COBOL, Basic. Visual Basic. SQL and SQL+ • Google analytics, PPC, SEO. • Fixflo setup and administration. • Qube (MRI) Property Maintenance administration/structure/workflows