Michael Spikes

Background

About Michael Spikes

A current Retirement Financial Benefits Service Specialist at Voya Financial, assisting, managing, navigating, and advising clients on their ever-changing retirement plan issues through their 401 (k) financial accounts. Formerly a Senior Level Support Advisor, Flex Trainer, & iOS Team Lead at Apple Support via Kelly, I advised customers, troubleshooted issues, led, developed, and trained a team of iOS advisors in delivering exceptional customer service for Apple products, services, & third-party Windows-related software. With over five plus years of experience in customer and technical support roles, I have consistently achieved high customer satisfaction ratings, developed award-winning employees, and achieved high customer resolution rates.In addition to my former role, I have a strong background in leadership and operations management. As a Shift Lead at Panera Bread for 3 years, I helped manage store operations, improved task distribution, and operational efficiency while developing targeted training programs. In my early years, I also founded University of Taste, a streetwear, culture, and collegiate apparel brand, where I created innovative business strategies and marketing tactics to support the company's accelerated growth and regional expansion. I am passionate about creating positive customer experiences and leading high-performing teams with the goal of everyone winning and succeeding in all their career possibilities.