Michael Stack

Background

About Michael Stack

Strong leadership skills with over three years of experience supervising teams and trainees. Able to coordinate team members and orient everyone towards a common goal. Adept at accurately documenting situations for both ticketing and feedback purposes with a keen eye for detail. Proven ability to build and maintain strong, long-term working relationships with both coworkers and clients. Experience building a fun and exciting work environment while remaining true to the company’s organizational structure. Customer service oriented with the ability to understand and empathize with a customer’s needs. Clear, concise, and well organized communication both orally and in writing. Proficient with all standard Microsoft Office programs including Outlook, Excel and Word along with a host of more specialized applications. Remedy, Lotus notes, RSA SecurID, Active Directory, Oracle Databases, Unix, Symantec Endpoint Encryption, AS400, IBM Integrated Service Management. Quick adaptation to new environments, applications, and problems. Highly productive and can be depended on in any situation.