Michael Stanard

Background

About Michael Stanard

Welcome to my LinkedIn profile! I bring over 20 years of rich experience in the Information Technology sector, a journey that has been marked by continuous growth and diverse roles across notable organizations. I began my professional journey in the United States Army as a 19D Cavalry Scout. This role involved reconnaissance and security missions, providing critical information on enemy movements and positions. I have carried the values that I learned in the Army throughout my IT career. Post-military service, I embarked on my IT journey at Progressive Insurance, a Fortune 500 company. Starting as a Level I IT Service Desk professional, I rapidly advanced to a Level representative, reflecting my dedication and skill in addressing complex technical issues. Transitioning within Progressive, I took on the role of an IT Quality Assurance Analyst in the Telecom department (ETS). Here, I worked on medium to large-scale projects, testing Call Steering IVR systems and Speech billing and payment applications, gaining valuable experience in telecommunications technologies. My career then led me to Eaton Corporation, headquartered in Cleveland, Ohio, where I served as an IT Support Specialist. This role was pivotal, focusing on end-user support for both on-premise and remote users, with a significant emphasis on Executive IT Support. This often involved high-pressure situations, including providing IT services at executives' residences. My role at Eaton evolved as I moved into the manufacturing environment, providing IT support for plant users and manufacturing systems. Here, I was promoted to a Senior IT Support Specialist, a testament to my expertise and adaptability in various IT domains. Currently, I am with Danfoss, following their acquisition of the Eaton plant where I worked. As a Unified Communications Consultant, my primary focus is on migrating legacy UC sites to Microsoft Teams Phone System. I am responsible for end-user support and serve as the subject matter expert on several Configuration Items (CIs) within my team. Additionally, I support our call center that uses Vonage, an ACD system, demonstrating my versatility in managing both traditional and modern communication technologies. Throughout my career, I have maintained a passion for leveraging technology to solve complex challenges and improve business operations. My journey is a blend of technical acumen, strategic thinking, and a deep understanding of user needs, honed through diverse roles and environments.