Michael Steele

Background

About Michael Steele

Senior Program and Management professional with experience managing large organizations that have provided a wide range of information technology services to Department level organizations with combined staffs of employees and subcontractor in access of 450 professionals. As a customer focused organization builder, delivering in the areas of: operations and performance metrics, PMO, data center management, communications (LAN/WAN/Wireless), business requirements and support agreements, budget planning and accounting, policy and procedures, user support (call center, help desk, user desk side support and Remedy implementation and support), application development (waterfall, RAD and Agile) and deployment, systems engineering, field support, Big Data, DR/COOP, enterprise security management and oversight, technology transfer, procurement and negotiations (Fixed-Price, Cost-Reimbursement, Incentive, Indefinite-Delivery and Time-and-Materials Contracts). Served as author for multiple government Solicitations, Business Requirements Documentation (BRD); system support agreements (Memorandum of Understanding (MOU), Service Level Agreement (SLA) and Service Level Requirements (SLR).