Michael Straub

Background

About Michael Straub

With over 10 years of experience in technical support, I am passionate about providing efficient and effective solutions to a variety of technical issues. My core competencies include troubleshooting, diagnosing, and repairing printers, laptops, desktops, and other devices, as well as creating and improving processes to enhance productivity and customer satisfaction. I am currently working as a Gig Worker, offering my skills and expertise to various clients and projects on a flexible basis. Previously, I was a Senior Technician at the Global Help Desk of Whole Foods Market, where I was responsible for creating and implementing several innovative processes that improved the visibility, accuracy, and tracking of tickets, calls, and appointments. I also procured and tested new handheld devices that increased the success rate of troubleshooting by 45%, and revamped the pc build process to increase the output by 40%. I was consistently a top performer in the call queues, and collaborated with other team members and knowledge admins to share best practices and increase efficiency. I have acquired multiple certifications, such as CompTIA A+ and Network+, and Dell OEM Printers, Laptops, and Desktops, that demonstrate my proficiency and dedication to my field.