Michael Sutherland

Background

About Michael Sutherland

I’m Michael Sutherland, a technology and transformation leader with a track record of helping organizations unlock growth through ServiceNow, intelligent automation, and AI-enabled solutions. Over the past decade, I’ve led global teams, managed multimillion-dollar platforms, and delivered enterprise automation strategies that generated measurable business impact—including $4.5M+ in annual ROI, 95% automation of regulatory processes, and faster, smarter customer experiences. My background spans ServiceNow platform ownership (ITSM, CSM, HRSD, FSO, custom apps), risk and GRC integration, automation strategy (RPA, AI/ML, Azure OpenAI), and large-scale digital transformation initiatives. I’ve worked hand-in-hand with executives, risk leaders, finance, and operations teams to align technology with business strategy and streamline M&A integration. I thrive in environments where clarity, collaboration, and urgency are needed to drive change. Whether it’s building and mentoring diverse global teams, optimizing governance models, or pioneering early adoption of new capabilities, I bring both technical depth and a people-first leadership style. Currently exploring new opportunities—including outside of traditional technology industries—where I can apply my experience in digital transformation, automation, and platform leadership to create lasting business value. If you’re looking for a leader who can bridge strategy and execution while making complex change simple for teams, let’s connect. Easy to reach at 3517sutherland@gmail.com or right here on LinkedIn.