Michael Tully

Background

About Michael Tully

Professional Experience Allstate Insurance Company 1988/Present Auto Damage Evaluator, Uniondale, New York Present • Complete re-inspections and reviews of auto adjuster estimates for accuracy and compliance. • Prepare training and coaching sessions with the auto personnel to improve results. • Responsible for the local market severity results. • Prepared reports and presentations for local and regional management. Auto Frontline Performance Leader, Suffern New York 1997/2013 • Manage a staff of 10 auto adjusters that service the Bronx, Manhattan, Rockland, Westchester and Putnam auto damage claims. Responsible for all aspects of managing the day-to-day activity of the staff. • Create positive customer experiences by training, coaching, and motivating employees to utilize customer service skills and demonstrate appropriate behaviors to maximize customer satisfaction. • Achieve cost management objectives through re-inspections and estimate reviews to verify that proper severity controls are utilized and company guidelines are followed. • Prepare and analyze reports to monitor activities and trends within the operation. Utilize the data to formulate action plans to achieve organizational goals. • Review and evaluate files to validate New York State regulation compliance. • Prepare employee performance evaluations and manage the yearly salary plan for the operation. • Recruit, interview, hire, and train new employees to ensure the future success of the organization. • National Catastrophe Corporate Response deployed to disaster areas throughout the U.S. to assist effected markets.