Michael Ung

Background

About Michael Ung

I am a driven, objectively-minded business analyst with strong interpersonal skills grounded in many years of customer service. I specialize in Robotics Process Automation (RPA), for which I act as both a systems analyst and a developer for enterprise level automations. I have deep knowledge of facilitating a company's successful entry into the technology automation space, and have driven successful best practices Center of Excellence and Operational Models for RPA teams. I have a knack for deconstructing complex business processes into its constituent parts. I have a time-proven ability, stemming from years of customer service experience, to elicit detailed requirements from business users in efforts to understand, document, and influence initiatives for continuous improvement.