Michael Verna
Analyst, Resource Planning at T-Mobile
Based in Norcross, United States
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Seniority
Staff
Department
Operations
Location
Norcross
Industry
Telecommunications
Company size
96K
Contact information
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m•••••••@t-mobile.com
Phone
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Background
About Michael Verna
I have experience in Telecommunications in project, program, and analytics management. Proven success of reducing cost extensively to serve customers through process improvement, insightful reporting, and Interactive Voice Response (IVR) design. Excellent communication skills with strong proficiency in leading teams to accomplish goals. I enjoy data mining for those nuggets of information that can be turned into strategic direction. I possess the ability to analyze, design, and deliver customer focused solutions. Proficiency to execute and communicate clear vision.Customer Experience Management | Focus Group Facilitator | Customer Satisfaction AnalyticsProcess Improvement | Project Management | Call Center Management | Data Analytics
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