Michael Victor

Background

About Michael Victor

SALES PROFICIENCIES: •Received Comprehensive sales and customer service training from RBC, AT & T, Sprint/Nextel, Rogers, Telus and Bell Canada. •Exceeded daily sales targets involving client activations/sales by efficiently helping clients find their mobile solutions thru advice and value based conversations. •Promoted Sales/education and product demonstrations to Health Care practitioners on medical safety devices. •Provided customer service specializing in; Home/Wireless Phone, Internet and Cable. Customer service also included taking payments, being an informational conduit between internal and external partners for efficiency. •Assisted potential and existing clients with sales, billing inquiries, technical support, as well as matching their needs with products and services. MANAGEMENT/ADMINISTRATIVE PROFICIENCIES: •Processed payments with a point of sale (P0S) machine, as well as updated client records daily. •Oversaw the daily management of the sales and operations for a leading mobile business-to-business dealership. •Achieved a track record of successful client interactions resulting in account receivables being dramatically lowered resulting in a better financial position for the business. •Responsible for all aspects of new employee orientation and onboarding, as well as providing ongoing mentoring to staff. •Supervised employees along with providing them with customer service training, and assisting them in achieving goals. COMMUNICATIONS AND ANALYTICS PROFICIENCIES •Maintained and updated multiple databases to monitor Account Receivable status, and coordinated sales initiatives to mitigate potential losses. •Tasked with problem solving, and detailed analysis of trends and forecasts based on client data entered into Excel spreadsheets. •Responsible for the constant evaluation and receiving of inventory and receivables. RELEVANT EXPERIENCES •Over 20 years of experience in the Telecommunications and Finance industries.